Use the power of customer feedback to drive foot traffic and grow your business.
Respond to all your reviews in any language with a personal touch with Mobal's AI Review Assistant.
Get your customers to leave more reviews.
Add templates to all kinds of reviews, in any language. Mobal automatically suggests an appropriate template to a review.
Understand what your customers love about your business and optimize their experience.
Highlight positive feedback, notify team members of important reviews, and keep stakeholders in the loop—all with a few clicks.
Filter reviews according to star rating and location.
Add templates to all kinds of reviews, in any language. Mobal automatically suggests an appropriate template to a review.
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Hawaii Restaurants
Anastasia Mamadzhanova - Marketing and Sales Manager
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How do I get more customers to leave reviews? What's the best way to manage reviews? Find the answers in our guide.
Download review guideWe’ve gathered all the important info right here. Explore our FAQs and find the answers you need.
Always acknowledge the issue and respond calmly, honestly and openly. Respond promptly and stay professional. Try to understand the problem before replying and show compassion. It's always good to offer to talk it over and invite the customer to give you a call or send an email to talk it over. How you respond to a review reflects how the customer will feel about your business.
To respond to reviews on Google you first need to claim your Google Business Profile. You'l then have access to reply publicly to the reviews in your profile. For positive reviews, a "thank you" and a personalized message is often much appreciated, while negative reviews requires a bit more attention and acknowledgment. Responding to reviews shows that you care about your customers.
Google does not offer a simple "delete" option for reviews. To remove an inappropriate review from Google, you must first read their reviews policy and then report the review. Google can remove reviews that violate its policy. The other way to get a review removed is to ask the writer to delete it or rewrite it.
Always thank the reviewer for leaving a review. Then make it personalized by mentioning the name of the reviewer, for example. Try to keep it short and authentic and invite the person to take action. This could for example be to invite them back to your store or letting them now about a special offer, or similar.
