March 14, 2025

I Love Pizza Gains More Customers and Strengthens Its Reputation with Mobal

Summary of case study
Problem
I Love Pizza, a popular pizza chain with 10 restaurants, faced a challenge in collecting consistent customer reviews, making it difficult to build a strong online reputation.
Solution
After implementing Mobal, they streamlined the review process, leading to more feedback, better visibility, and increased customer flow.
At a glance
Company
I Love Pizza
Industry
Restaurants
Locations
10 Restaurants
Country
Sweden
Description
March 14, 2025
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About
Locations
Sweden
Industry
Restaurants
Company size
10 Restaurants
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I Love Pizza is a popular pizza chain with 10 restaurants across the country, known for its creative flavors, fresh ingredients, and passion for truly great pizza. With a relaxed and inviting atmosphere, it has become the go-to choice for pizza lovers seeking high quality and excellent service.

Delivering amazing pizza has never been an issue for I Love Pizza, but actively collecting customer reviews used to be more of a challenge. Before using Mobal, satisfied customers would leave reviews sporadically. In other words, maintaining a steady flow of customer feedback while building a strong online reputation was difficult. However, after adopting Mobal, it became easier than ever for I Love Pizza to gather customer reviews.

"The collaboration with Mobal has been smooth and fantastic! We've received an incredible number of reviews compared to before, which has had a huge positive impact on our online visibility," says Jonny Yuksel, founder and pizza chef at I Love Pizza.

A Steady Flow of New Customer Reviews

Before using Mobal, I Love Pizza relied on customers to take the initiative to leave reviews on platforms like Google. But without a clear strategy, the number of reviews coming in was inconsistent.

"People left reviews before, but it was more sporadic," explains Jonny. "The biggest challenge was that we weren’t getting them in large enough numbers. Now, they come in regularly, which has made a big difference for us."

For Jonny and his team, reviews are about more than just ratings—they are essential for attracting new customers and understanding how the business can improve.

"Customer reviews are super important! They influence everything from attracting new customers to how we grow as a restaurant," he says.

Simple and Effective with Mobal

One of the biggest advantages of Mobal is how effortless it is to use. The I Love Pizza team barely has to lift a finger, yet the reviews keep coming in, strengthening their online presence.

"The most valuable thing about Mobal is how easy it is! We don’t have to do much ourselves, yet the reviews keep coming in. It saves us time and energy while strengthening our reputation," says Jonny.

Getting started was also quick and hassle-free, thanks to the support from Mobal’s team.

"It was super easy! Lina, the Customer Success Manager at Mobal, was amazing in helping us set everything up during the first three months, making it smooth and stress-free," he shares.

More Reviews, Better Visibility, More Customers

Since using Mobal, I Love Pizza has noticed a clear difference—both in the number of reviews and their online visibility. Their improved reputation has helped more customers find them, and the team has seen an increase in customer flow thanks to the reviews.

"It has strengthened our reputation even more and made us more visible online. Many customers have told us they found us because of the reviews, so yes, we’ve definitely seen an increase in foot traffic!" Jonny confirms.

A Must for Every Restaurant

For Jonny and the I Love Pizza team, Mobal has been a time-saving and valuable solution. Gathering customer feedback and maintaining a strong online presence has never been easier.

"We would recommend Mobal to other restaurants any day of the week! It’s easy to use, effective, and truly makes a difference when it comes to building a strong reputation and increasing online visibility," he says.

With Mobal, I Love Pizza has taken its review management to the next level—turning customer feedback into a powerful growth tool that attracts more customers to their restaurants.

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