Business Operations Lead

Looking to build systems, fix what’s broken, and own how a SaaS company actually runs? Join us.

At Mobal, we’re not here to build just another tool. We’re creating the go-to marketing platform for restaurants, powered by AI, built for local impact, and designed to scale globally.

We’ve just raised a new funding round to accelerate our international expansion, and we’re now hiring a Business Operations Lead to help us build a company that works better as a system.

This role sits at the heart of how customers experience Mobal and how our commercial operations support growth. This is not a classic ops or admin role. You’ll be fixing real problems across customer success, billing, systems, and internal processes, while leading our Customer Success team with confidence and credibility.

What you’ll do:

• Own and continuously improve the end-to-end customer journey, from closed deal to long-term customer success
• Lead and support our Customer Success team, setting clear standards, processes, and priorities
• Identify and fix friction, bottlenecks, and failures in onboarding, renewals, billing and expansion
• Build systems, playbooks, and tooling that improve Net Revenue Retention
• Own day-to-day commercial operations, including billing workflows, invoicing accuracy, and customer billing requests
• Support FP&A execution, tracking monthly actuals vs plan and turning numbers into operational insight
• Own how our tools work together across CRM, CS, billing, analytics, and internal systems
• Leverage automation and AI to reduce manual work and improve clarity and scalability
• Participate in weekly leadership team sprints together with leads from product, sales, and marketing to align priorities and execution
• Collaborate closely with sales, marketing, product, and leadership to keep teams aligned and execution tight
• Act as the operational counterpart to the CEO, taking real responsibility off their plate

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To thrive in this position, you’ll need:

• Startup experience, you’re comfortable in a scrappy, fast-moving environment with imperfect inputs
• Hands-on experience in Customer Success in a B2B SaaS environment, including owning a portfolio of customers
• Experience working at the intersection of sales, customer success, and operations
• Strong systems thinking, you see a SaaS business as something that can be optimized end- to-end
• A solid practical understanding of SaaS financials, especially retention, expansion, and revenue mechanics
• High attention to detail, you genuinely care when things don’t work as they should
• Comfort taking ownership and fixing problems without waiting for perfect instructions
• A demonstrated interest in AI and how it can be applied to operations and customer success
• Full professional proficiency in English

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Bonus points for

• Experience building or improving CS processes, playbooks, or tooling
• Exposure to billing systems, CRM platforms, or customer lifecycle tools
• Experience working closely with finance or accountants
• Prior involvement in automation or no-code / low-code tooling
• A strong instinct for simplifying messy processes

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Our culture is built around three simple acts:

• Impact Over Everything
• Fire Over Fear
• Own it. Solve it. Ship it.

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This is not a role for those looking for comfort, narrow scopes, or perfectly defined specs.

It’s for builders who enjoy fixing what doesn’t work, creating structure where there is chaos, and owning outcomes that matter.

What we offer you:

• Full-time, hybrid role, you need to be available in Helsinki on short notice
• A central, high-trust role with real ownership and visibility
• Direct collaboration with the CEO
• Clear growth path as the company scales
• Base salary around €5,000 per month
• Generous equity participation
• Small team, big vision, and real impact
• We care about output, not hours

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Perks and benefits

- New tech gear

- Sports benefit

- Hybrid working setup

- Central office

-Occupational Health Care

- Office snacks

- Team events

About Mobal

Mobal is a leading B2B software company dedicated to helping brick-and-mortar businesses maximize their visibility on Google Maps, Apple Maps, and other key navigation and discovery platforms.

Our mission is to drive more foot traffic to local businesses by delivering innovative, efficient, and measurable marketing solutions tailored for the physical world. Trusted by over 8,000 businesses across 10+ countries, our platform empowers businesses to take control of their digital presence and local reputation.

Read more about Mobal at www.mobal.io.

How to apply?

If this sounds like an opportunity you’d like to explore, we’d love to hear from you.

We review applications continuously and will fill this position as soon as we’ve found the right person. If we move forward with you in the process, you should expect an assignment as part of the interview process.

If you have questions, please contact Alexander Silén, our CEO, Tel. +358 40 674 6552 or alexander@mobal.io.

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