Announcing Apple Business Connect Integration
Learn more →We're changing how Mobal works. Instead of selling small businesses a tool, we do the work for them. AI agents handle most of it, and you make sure every customer gets what they need.
It's a brand new role at the centre of our strategy. You don't need a long CV. You need curiosity, real care for customers, and a genuine kick out of getting AI to do useful work.
Please note: the role requires fluent Finnish and being at our Helsinki office 3 days a week from day one.
Mobal is a leading B2B marketing platform helping restaurants and brick-and-mortar businesses maximize their visibility on Google Maps, Apple Maps, and other key discovery platforms. Trusted by over 8,000 businesses across 10+ countries, we're growing fast and have recently raised a new funding round to accelerate international expansion.
Right now we're in the middle of a big shift. Until now, customers bought a tool and used it themselves. Going forward, we do the work for them. A small business owner doesn't want another platform to log into. They want their opening hours correct, their reviews answered, and their content published. So they send us a WhatsApp message, and it gets handled.
Our culture is built around three simple acts:
Impact Over Everything. | Fire Over Fear. | Own it. Solve it. Ship it.
It means decisions get made, not discussed to death. It means "I'll try it" beats "let me check first." It means speaking your mind is expected, not brave. It means dropping the ball is fine, as long as you pick it up, learn, and throw better next time. And none of this works without the people behind it, so your wellbeing isn't a perk, it's a priority.
Keep the service running. Business information updates, review responses, content and posts, monthly reports — delivered on time and at the agreed quality across the whole managed-service customer base. The agents do most of it. You own the result.
Handle the exceptions. Anything the agents aren't set up to handle, or don't know how to handle, comes to you. You pick it up, get it done, and close the loop with the customer.
Build and improve the agents. Design the workflows and prompts that produce the work. Start manual, then automate whatever repeats.
Own the customer context. An agent is only as good as what it knows about the customer. You keep that information accurate, current and useful, including the onboarding questionnaire and how we use it.
Guard the quality bar. Agents draft the posts and customers decide what gets published. You regularly check the quality of the agents' work, keep asking customers what they think of their content, and improve the agents wherever you see room to do better.
If this sounds like something you'd like to explore, we'd love to hear from you. Send your application to recruitment@mobal.io with the following:
We review applications on a rolling basis and will fill the position as soon as we find the right person, so don't wait too long!
How we handle your application
We use AI to help organize and pre-screen applications, but every decision is made by a person. Your application is used only for this recruitment, and we delete it at the latest 6 months after the position is filled.
Help build the service itself. Work with Product, Customer Success and the leadership team on what to test next, what's broken, and what should be automated. There's a lot still to figure out, and you'll be in the room for it.
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