Mobal is looking for an organized, sharp, and customer-driven Customer Support Coordinator to take ownership of our customer support experience. If you want to be at the heart of delivering an outstanding customer experience — turning customer challenges into positive moments that strengthen relationships — read on!
About Mobal
Mobal is a leading B2B marketing platform helping restaurants and brick-and-mortar businesses maximize their visibility on Google Maps, Apple Maps, and other key discovery platforms. Trusted by over 8,000 businesses across 10+ countries, we're growing fast and have recently raised a new funding round to accelerate international expansion.
Our culture is built around three simple acts:
- Impact Over Everything
- Fire Over Fear
- Own it. Solve it. Ship it.
It means decisions get made, not discussed to death. It means "I'll try it" beats "let me check first." It means speaking your mind is expected, not brave. It means dropping the ball is fine, as long as you pick it up, learn, and throw better next time. And of course, none of this works without the people behind it — so your wellbeing isn't a perk, it's a priority.
The Role
As Customer Support Coordinator, you'll be handling technical issues, keeping our self-help resources sharp, and taking care of the recurring operational tasks that keep things moving.
You're part of the Customer Success team, which owns customer relationships after sales has closed the deal. While Customer Success Managers proactively guide customers to get the most out of the product, you step in when a customer encounters a sudden problem and needs guidance on what to do next. This cooperation is critical for Mobal's customer experience and the CS team's main goal: improving Net Revenue Retention (NRR).
Key Responsibilities
- Play a critical role as the first point of contact for customers reaching out to Mobal Support about product or billing issues, via chat, email or phone
- Create and maintain help articles and troubleshooting resources that empower customers to solve issues independently, and keep documentation up to date as the product evolves
- Handle recurring billing-related tasks including invoice accuracy checks and coordinating billing changes
- Support the team in configuring customer environments and keeping our data clean
- Work together with Product Development and Customer Success Managers to improve existing product features while gathering feedback for future development
- Contribute to making support smarter over time by identifying patterns, reducing manual work, and building processes that improve both customer experience and team efficiency
About you
- Language skills: Fluent English proficiency, spoken and written. The working language of the team is English.
- Location: The ability to be at the Helsinki office at least 3 days a week.
- Attitude: A genuine customer-first mindset with a sense of ownership and pride in great customer satisfaction. You're a positive, people-oriented person — but also ambitious and results-driven.
- Background: Experience in customer-facing roles involving a ticketing system, preferably in a SaaS/Tech company.
- Communication: Strong communication skills with a knack for making complex things simple, while always keeping the tone friendly and next steps clear.
- Working style: Great prioritization and self-management skills with sharp attention to detail. Juggling multiple tasks without dropping the ball comes naturally to you.
- Consistency: You understand that great support is built on being fast and doing the routine things well. Handling the same question for the tenth time doesn't frustrate you — it makes you wonder how to prevent the eleventh.
- Technical understanding: A desire to become the true Mobal product expert, with the ability to pick up new systems quickly and adapt smoothly to change. A genuine interest in leveraging AI tools that can make work smarter.
It's a great opportunity for someone early in their career who's looking to grow professionally, take real ownership, and get a taste of what it's like to work in a fast-moving startup 🔥 And since this is a new role at Mobal, the person who steps into it will have a real chance to shape how support is done, set the standard, and make a visible impact on both the team and our customers.
How we measure success
- Customer Satisfaction (CSAT) — the quality of support
- First Response Time (FRT) — how quickly customers hear from you
- Ticket Resolution Time (RT) — how efficiently issues get resolved
- Article usage rates — are self-help resources actually helping customers self-serve
What we offer
- A low-hierarchy culture that moves fast and trusts you to own your work. You'll have real freedom, real responsibility, and real influence — and the support to grow into all three.
- A thorough onboarding to the role, systems, and the Mobal platform, with strong team support from day one
- Full-time role with a monthly base salary around 3100€, depending on experience and skills, with the potential for performance-based compensation on top
- Equity participation after probation period
- Epassi benefit, €50/month to use for sports, culture, food, or healthcare
- Occupational healthcare, new tech gear, central office, and team events
- A driven team of 4 where hard work and good humor go hand in hand
- A development-oriented team lead who sees team well-being and trust as the foundation of high performance. Get to know Sini in advance: https://www.linkedin.com/in/sini-myllykoski-the-key-player/
How to apply
If this sounds like an opportunity you'd like to explore, we'd love to hear from you. Please apply via this form by May 31st: https://form.typeform.com/to/HNWrnKDW
Please note that we only process applications submitted through our recruitment system. We review applications on a rolling basis and will fill the position as soon as we find the right person.
For questions about the role, you're welcome to contact our Business Operations Lead, Sini Myllykoski, at +358 40 661 2499 during the following times:
- Fri 8 May, 11:00–12:00
- Tue 12 May, 16:00–17:00
- Tue 19 May, 15:00–16:00
- Thu 21 May, 13:00–14:00
- Mon 25 May, 13:00–14:00
- Thu 28 May, 10:00–11:00
Hiring process
- Remote video interview
- First in-person interview at the office
- Second in-person interview at the office
- Reference check
- Hiring decision
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